Managed Service Provider

Category: audience

Increase margins, gain market share and improve service levels; these are the results a Service Provider can achieve by using Hyperglance from Real Status.  

Hyperglance gives you a visible differentiation from all of your competition. Your operating teams can see their entire infrastructure in a unique 3D model showing all the inter-dependencies and performance metrics.  They can immediately determine which customers are affected by problems or potential changes in your infrastructure.  

This enables them to make informed decisions about their priorities, so the most important issues are addressed first.  They do not waste time troubleshooting problems that have no major impact and instead quickly solve problems affecting critical service levels.

Hyperglance complements your existing service monitoring tools by aggregating and visualizing their data on the model.  Teams don’t have to guess what will be affected by making changes; they can see dependencies and resource utilization trends all in the same place.

When a customer reports a problem, a filtered view in Hyperglance immediately gives your team an end-to-end view of the entire infrastructure supporting that customer and how it is performing.  This reduces the time to determine the root cause of that customer’s issue.

Hyperglance’s visual impact will help you gain a competitive advantage and increase market share.  Contact us today and start making a visible difference to your business!

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